why shop with us?
Standard delivery generally takes 3-5 business days. All orders are shipped with DHL. Get your order quickly!
We pay a great deal of attention to our international customers. If you have any questions, drop us a line and we will get back to you within 24 hours!
We guarantee best prices for online customers and 100% reliable warranty services after the purchase.
committed to providing excellent quality products and services to our customers. We back this up by offering an 18-months warranty on all items purchased directly from us. To obtain effective warranty services, please register with product and dealer information by filling out the form below.Warranty Registration Form
How long does delivery take?
We offer same-day shipping if order gets processed before 4PM (CST) and it's on a business day. If an order is processed after 4PM (CST), it will be shipped out on the next business day. We are responsible for making sure the product gets to you safely and that it is securely packaged.
We ship all parcels with DHL to your shipping address. You can choose between 2 shipping rates when placing your order: standard shipping (5 business days) priced at 20 USD, or expedited shipping (2-4 days) priced at 35 USD. Note that shipping rates may vary depending on where you reside. All shipments are trackable. You will receive 2 confirmation emails after placing your order: 1) order confirmation email will be sent immediately upon placing your order and 2) shipment confirmation email will be sent when your parcel has been assigned a tracking number. Please note that with standard shipping, the tracking number is assigned on the 3rd business day after you've placed your order. If you choose expedited shipping, your order will receive a DHL Express tracking code on the day of order placement (provided the order was placed before 4PM CST on that day). If you haven't received order confirmation email or shipment confirmation email, please contact us at firstname.lastname@example.org.
What is the return policy?
In absence of technical defects and quality problems of the product, our return policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Items not eligible for return:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
NOTE: Returns are processed at the expense of the Buyer.
Can I get a discount?
Sign up for our newsletter on the Home page and get a 10% discount.
What are the warranty terms?
To enjoy the best after-purchase services, please read carefully the instructions below and fill out the online warranty registration form on our website.
1) Enjoy free-of-charge repair during warranty period and special offers beyond this period.
2) We provide exchange service in case of failure or malfunction in our products within 1 full year from the moments of purchase. Products purchased directly from the manufacturer enjoy an extended 18 months warranty including 1 year free return and 6 months free repair.
3) Failure or malfunction will not be covered if they’re caused by the following conditions:
- Failure or malfunction by accident, negligence, disaster, erroneous operation or misuse of product.
- Operation or storage under abnormal circumstances and conditions, such as improper environmental temperature, humidity, using incompatible power supply and introduction of electric shock.
- Product repaired by a repair unit which is not authorized by the manufacturer.
- Product that is out of the warranty period.
Users may submit complaints to manufacturer if you have any objections against the technical service provided by the distributor.
Can I cancel my order?
If you order has not been shipped yet, you can request your order to be cancelled by sending an email to email@example.com and quoting your order number and date of purchase.